Shipping policy

Zéphorie Shipping Policy

Thank you for shopping with Zéphorie. We are committed to providing you with the best service, ensuring that your order arrives safely and promptly. Below you’ll find details about our shipping process, delivery times, and terms.

1. Order Processing

  • All orders are processed within 1-4 business days after being placed.

  • Orders are processed Monday through Friday, excluding holidays.

  • If there is any delay in processing your order, we will inform you immediately via email.

2. Shipping Methods

We offer various shipping methods depending on the destination. Some of the available options include:

  • Expedited shipping: 1-4 business days (depending on destination).

3. Shipping Costs

Shipping costs vary depending on the destination, weight, and size of your order. Shipping fees will be calculated at checkout before you complete your payment.

Domestic Shipping:

  • Domestic shipping USA is charged based on the weight and size of your package.

International Shipping:

  • International shipping may incur additional fees, including customs duties and taxes, which are the responsibility of the customer.

4. International Shipping

  • International shipping is available to the following countries: USA, España, United Kingdom.

  • Delivery times for international orders may vary depending on the destination and the shipping method selected.

  • Important: Customs duties, taxes, and import fees may apply depending on the destination country's laws. These charges are the customer’s responsibility and are not covered by Zéphorie.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real-time.

6. Shipping Issues

If your order has not arrived within the estimated time frame or if the package was damaged during shipping, please contact us at ryanhuayllahua@gmail.com within 7 days of receiving your order. We will assist you in resolving any issues promptly.

7. Incorrect Shipping Address

It is the customer's responsibility to ensure the shipping address is correct before completing the checkout process. Zéphorie is not responsible for delays or non-delivery due to incorrect address details provided by the customer.

8. Pre-sale or Custom Items

  • Pre-sale or custom items may have extended shipping times. We will notify you on the product page and at checkout if this applies to your order.

9. Returns and Refunds

Please refer to our return policy [link to return policy] for more information on how to handle returns, exchanges, and refunds.

10. Exceptions and Force Majeure

We are not responsible for delays or issues beyond our control, such as natural disasters, labor disputes, pandemics, disruptions in transport, or courier services.